Home medical equipment · Southern California
We deliver on it ourselves, daily
DMEPRO sets up oxygen, CPAP machines and hospital beds in people’s homes across Southern California. It has run on Raute every working day since launch, which is the reason several things in the product work the way they do.
DMEPRO is run by Cyrus Dorbayan, who is a partner in Raute. It is a real delivery business and this is how it actually runs, but it is not an independent customer and this page does not pretend otherwise.
A setup is not a drop
Handing over a box takes a minute. Installing a hospital bed in a bedroom takes the better part of an hour, and a round planned as though every stop is a doorstep drop puts a technician somewhere they cannot possibly be. Service time per stop is a real number in the planning, because the first version that ignored it produced timings nobody believed.
The van comes back
Equipment rounds start and end at a warehouse. That sounds obvious and was not built in for months, and until it was, a planned day ended wherever the last stop happened to be and the drive home was invisible. Where the day finishes is now a choice made when the day is planned.
Proof the billing team can use
A signature at the door is not a formality here; it is what a claim rests on. Proof is captured against the stop and stays attached to it, and a document photographed for the file is kept apart from evidence the delivery happened, because they are asked for by different people for different reasons.
What using it every day changes
Most of the awkward things in this product were found by driving it rather than by planning it: a pin thirty kilometres from the address, a round that crossed its own path, a count that read higher than the work in the van. Running a delivery business on your own software is a slow way to build one and a fast way to find out what is wrong with it.