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Delete your account
You can delete your Raute account yourself, from inside the app, at any time. This page explains where to find it, what is removed, and what to do if you can no longer sign in.
From the app or the website
- Sign in to Raute on your phone or at raute.io.
- Open your Profile.
- Scroll to the bottom and choose Delete My Account.
- Confirm. Deletion starts immediately and cannot be undone.
What is deleted
- Your sign in, your name, email address and phone number.
- If you are a driver or dispatcher: your profile, your location history and the record of which stops you completed. Orders themselves stay with the company you worked for, because they belong to that business and its customers.
- If you are the manager who owns a company: the company and everything in it, including all orders, drivers, customer records, proof of delivery photos and signatures. Every driver and dispatcher account on that company is removed with it.
- Any active subscription is cancelled first, so nothing is billed after deletion.
Records we are required to keep for tax or legal reasons, such as invoices, are retained for the period the law requires and then removed. They are not used for anything else.
If you cannot sign in
Send us a request through the contact form from the email address on the account. We will confirm it is you, delete the account, and reply when it is done. This normally takes a few business days.
Related
- Privacy Policy, which covers what we collect and why.
- Data Processing Agreement, for businesses that need one.