Privacy Policy

2.1 Introduction

Welcome to Raute.io ("we," "our," or "us"), operated by Howl Dating LLC. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our route optimization and delivery management platform, available at raute.io and through our mobile applications.

2.2 Information We Collect

A) Information You Provide Directly

• Account Data: Name, email address, phone number, company name, and role information provided during registration and account management.
• Payment Information: Billing details processed securely through Stripe. We do not store your full credit card numbers on our servers.
• Business Data: Driver information, delivery addresses, order details, route data, fleet information, and proof-of-delivery records (photos, signatures, notes) that you upload or create through the platform.
• Communications: Messages, support requests, feedback, and other correspondence you send to us.

B) Information Collected Automatically

• Device Information: Device type, operating system, browser type, app version, and unique device identifiers.
• Usage Data: Information about how you interact with our platform, including features used, pages visited, actions taken, and timestamps.
• Location Data: Real-time GPS location data is collected from driver accounts while the app is active to facilitate live delivery tracking, route optimization, and ETA calculations.
• Cookies & Similar Technologies: We use cookies and similar tracking technologies to maintain sessions, remember preferences, and analyze usage patterns. See our Cookie Policy for details.

C) Information from Third Parties

• Stripe: Payment confirmation and subscription status information.
• Analytics Providers: Aggregated usage and performance data.
• Mapping Services: Geocoding, routing, and address validation data.

2.3 How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Raute.io platform and its features.
• Process transactions and manage your subscription billing.
• Communicate with you about your account, service updates, and support requests.
• Personalize your experience and improve the Service based on usage patterns.
• Protect the security and integrity of the platform and prevent fraud or unauthorized activity.
• Comply with legal obligations and enforce our Terms.
• Conduct analytics and research to improve our products and services.
• Send marketing communications (only with your consent, and you may opt out at any time).

2.4 Legal Bases for Processing (GDPR)

For users in the European Economic Area (EEA) and the United Kingdom, we process your personal data under the following legal bases:

• Contract Performance: Processing necessary to fulfill our contractual obligations to you, including providing the Service.
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving the Service, ensuring security, and preventing fraud.
• Consent: Where you have given explicit consent for specific processing activities, such as marketing communications.
• Legal Obligations: Processing necessary to comply with applicable laws and regulations.

2.5 How We Share Your Information

We do not sell your personal data. We may share your information in the following limited circumstances:

• Service Providers: With third-party vendors that perform services on our behalf, such as payment processing (Stripe), cloud hosting, mapping services, email delivery, and analytics providers. These providers are contractually obligated to protect your data.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction.
• With Your Consent: When you have given us explicit permission to share your information for a specific purpose.

2.6 Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Upon account termination or deletion, we will remove your personal data within 30 calendar days, except where retention is required by law or for legitimate business purposes. Anonymized and aggregated data that cannot be used to identify you may be retained indefinitely for analytics and service improvement purposes.

2.7 Data Security

We implement industry-standard technical and organizational security measures to protect your personal information, including:

• TLS/SSL encryption for all data in transit.
• Encryption at rest for stored data.
• Role-based access controls to limit data access to authorized personnel.
• Regular security audits and assessments.

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security of your data.

2.8 Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete personal data.
• Deletion: Request deletion of your personal data.
• Portability: Request a copy of your data in a structured, commonly used, machine-readable format.
• Opt-Out: Opt out of marketing communications and non-essential data processing.
• Restriction: Request restriction of processing of your personal data under certain conditions.
• Objection: Object to processing of your personal data based on legitimate interests.

To exercise any of these rights, you may use our self-service privacy portal at raute.io/privacy-requests or email us at support@raute.io. We will acknowledge your request within 5 business days and fulfill it within 30 calendar days.

California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to delete your personal information, the right to opt out of the sale or sharing of your personal information (we do not sell your data), and the right to non-discrimination for exercising your privacy rights.

2.9 International Data Transfers

Your information is processed and stored in the United States. If you are located outside the United States, please be aware that your data will be transferred to, stored, and processed in the United States. Where required by applicable law, we use Standard Contractual Clauses (SCCs) approved by the European Commission or other legally approved transfer mechanisms to ensure adequate protection of your personal data during international transfers.

2.10 Children's Privacy

The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal data from a child under 18, we will take prompt steps to delete that information.

2.11 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our platform and updating the "Last updated" date. Your continued use of the Service after changes are posted constitutes acceptance of the updated Privacy Policy.

2.12 Contact

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: