How does the 7-day free trial work?

Sign up with just your email — no credit card required. You get full access to all features for 7 days. If you love it, pick a plan. If not, your account simply pauses. No charges, no hassle.

Can I change my plan later?

Absolutely. Upgrade or downgrade anytime from your dashboard. Changes take effect immediately and billing is prorated — you only pay for what you use.

What happens to my founding member discount if I change plans?

Your 50% founding member discount is locked to the plan you originally subscribed to. If you switch to a different plan, the discount will not carry over. This encourages you to pick the right plan from the start.

Can I get the founding member discount from the mobile app?

No. The 50% founding member discount is exclusive to website signups. If you subscribe through the iOS or Android app, you'll pay the standard price. To lock in the discount, sign up and subscribe here on our website first — then download the app to manage your fleet on the go.

Do my drivers need a separate account?

Drivers download the free Raute mobile app and are invited by you through the dashboard. They get their own login with access to their routes, navigation, and proof of delivery — all managed by you.

How does AI Order Parsing work?

Just paste your order list (from a spreadsheet, email, or even messy text) and our AI extracts names, addresses, phone numbers, and notes automatically. It also cleans and validates addresses using geocoding. What used to take hours now takes seconds.

Yes. We use enterprise-grade encryption (AES-256), secure authentication via Supabase, and all data is hosted on secure cloud infrastructure. We never share your data with third parties.

Can I cancel anytime?

Yes, cancel anytime from your dashboard with one click. No cancellation fees, no lock-in contracts. Your data stays available for 30 days after cancellation in case you want to come back.

Does DME delivery software need to integrate with Brightree?

No. A live API integration is not required. Tools like Raute let you export or paste the day’s delivery worklist from Brightree, Bonafide, or TIMS and use AI to turn it into optimized stops, which avoids a long, expensive integration project.

How does delivery software help with Medicare proof of delivery?

It captures and stores the artifacts a proof-of-delivery requirement asks for — the patient or caregiver signature, a photo of the equipment, the date and time, and the GPS location — against each order, so the documentation is ready when a payer audits a claim.

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Industry

DME Delivery Software: The Complete Guide for Medical Equipment Companies (2026)

How durable medical equipment suppliers cut delivery miles, track techs live, and capture the signed proof of delivery payers require — without an enterprise logistics platform.

Published June 6, 2026 · 11 min read

What is DME delivery software?

DME delivery software helps durable medical equipment and home medical equipment (HME) companies plan the day's routes, dispatch delivery techs, track them on a live map, and capture proof of delivery for every drop. It sits between your billing system and your drivers, turning a printed worklist into optimized routes and a clean, audit-ready record of what was delivered, when, and to whom.

Generic route planners were built to move packages. DME delivery is different: you are setting up oxygen concentrators, CPAPs, hospital beds, and wheelchairs in patients' homes, and a delivery you cannot prove is a delivery you may not get paid for. This guide covers what actually matters when you choose a tool, and how a small-to-mid supplier can run a professional delivery operation without a six-figure platform.

Why DME delivery is not like dropping a package

Four things make medical equipment delivery harder than a normal courier run — and most off-the-shelf routing tools ignore all four:

The worklist is trapped in your billing system

The day’s deliveries live in Brightree, Bonafide, or a printed sheet. Someone retypes every patient address into a map app before a single tech leaves the building.

No proof of delivery means no reimbursement

Payers want evidence a delivery happened — a signature, the date, the item delivered. A missing or sloppy proof of delivery becomes a denied claim or a clawback months later.

Setups, pickups, and swaps share one truck

A morning oxygen setup, an afternoon bed pickup, a CPAP swap across town — each needs different instructions, and hand-built routes send techs zig-zagging across the service area.

Patients and intake call all day for ETAs

Home-bound patients and referral coordinators want to know when the tech will arrive. Without live tracking, dispatch is guessing where each tech actually is.

What proof of delivery actually needs to capture

For DME, proof of delivery is not a nice-to-have — it is the document that supports the claim. A strong digital proof of delivery captures all of the following automatically, so a tech cannot accidentally skip a field:

Signature and a photo of the equipment

The patient or caregiver signs on the device, and the tech snaps a photo of the delivered item in place. Together they answer who received it and what was delivered.

Date, time, and GPS location

Every drop is timestamped and tied to the GPS coordinates where it happened, so there is no ambiguity about when or where a delivery occurred.

A record stored against the order

The proof attaches to the order itself, searchable by patient and date. When billing or an auditor needs it, it is one click away instead of a paper hunt through a filing cabinet. For the details of what to keep and for how long, see our guide to proof of delivery legal requirements.

A note on language: no delivery app is "Medicare-certified" — certification applies to suppliers, not software. What software does is capture and store the proof-of-delivery artifacts a payer expects, so your billing team can support a claim if it is reviewed.

What to look for in DME delivery software

The right tool for a DME supplier is affordable, learns your worklist instead of forcing a rebuild, and produces proof you can stand behind. Prioritize these features:

Worklist import and AI order parsing

You should be able to paste or upload the day’s deliveries — a list, a PDF, or a spreadsheet — and have the software read patient names, addresses, and equipment notes into structured stops. This removes the morning of manual data entry. See how AI order parsing works.

Route optimization for mixed stop types

The optimizer should handle setups, pickups, and swaps on one route, respect patient time windows, and re-optimize when an urgent setup is added mid-day. Read our route optimization guide for how this actually works.

Audit-ready proof of delivery

Signature, photo, GPS, and timestamp on every drop, stored against the order. This is the single most important feature for a DME operation and the one generic routing apps most often skip.

Live tech tracking and ETAs

A real-time map of every tech so dispatch can answer ETA calls instantly, plus an optional tracking link for patients or referral sources.

Affordable, no-integration setup

Flat monthly pricing instead of per-driver fees, and no integration project to get started. A regional supplier should be live the same day, not after a six-week implementation.

Manual, enterprise, or purpose-built: a comparison

Most DME teams are choosing between three options. Here is how they stack up for a small-to-mid supplier:

Need	Spreadsheets + Maps	Enterprise Logistics	Raute
Monthly cost	Free (hidden labor)	$500+	$24.99–$99.99
Worklist import / AI parsing	Manual retyping	Sometimes	Yes
Route optimization	By hand	Advanced	Advanced
Setups + pickups + swaps	Manual	Yes	Yes
Signature + photo POD	Paper	Yes	Yes
Live tech tracking	No	Yes	Yes
Setup time	None	Weeks	Same day
Works alongside Brightree	n/a	Integration project	Paste / upload

See how Raute is configured for medical equipment on the DME solutions page.

Getting started in an afternoon

A DME team does not need a rollout plan to try a better workflow. Here is the quickest path from sign-up to a fully documented route:

Create your account

Add your delivery techs

Invite techs by email or phone. They install the app and are ready.

Paste the worklist

Export or copy the day’s deliveries from your billing system and paste them in. The AI parses them into stops.

Optimize and dispatch

Click optimize, review each tech’s route on the map, and send it to their phone.

Close every stop with proof

Techs capture a signature, photo, and GPS stamp at each home. Billing has the documentation the moment the drop is done.

Prove every DME drop, cut every wasted mile

Route optimization, live tech tracking, and audit-ready proof of delivery — built for medical equipment suppliers. Try Raute free for 7 days.

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