Question 1

How does the 7-day free trial work?

Accepted Answer

Sign up with just your email — no credit card required. You get full access to all features for 7 days. If you love it, pick a plan. If not, your account simply pauses. No charges, no hassle.

Question 2

Can I change my plan later?

Accepted Answer

Absolutely. Upgrade or downgrade anytime from your dashboard. Changes take effect immediately and billing is prorated — you only pay for what you use.

Question 3

What happens to my founding member discount if I change plans?

Accepted Answer

Your 50% founding member discount is locked to the plan you originally subscribed to. If you switch to a different plan, the discount will not carry over. This encourages you to pick the right plan from the start.

Question 4

Can I get the founding member discount from the mobile app?

Accepted Answer

No. The 50% founding member discount is exclusive to website signups. If you subscribe through the iOS or Android app, you'll pay the standard price. To lock in the discount, sign up and subscribe here on our website first — then download the app to manage your fleet on the go.

Question 5

Do my drivers need a separate account?

Accepted Answer

Drivers download the free Raute mobile app and are invited by you through the dashboard. They get their own login with access to their routes, navigation, and proof of delivery — all managed by you.

Question 6

How does AI Order Parsing work?

Accepted Answer

Just paste your order list (from a spreadsheet, email, or even messy text) and our AI extracts names, addresses, phone numbers, and notes automatically. It also cleans and validates addresses using geocoding. What used to take hours now takes seconds.

Question 7

Is my data secure?

Accepted Answer

Yes. We use enterprise-grade encryption (AES-256), secure authentication via Supabase, and all data is hosted on secure cloud infrastructure. We never share your data with third parties.

Question 8

Can I cancel anytime?

Accepted Answer

Yes, cancel anytime from your dashboard with one click. No cancellation fees, no lock-in contracts. Your data stays available for 30 days after cancellation in case you want to come back.

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